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Noticeboard

Staff Changes, please read our latest Newsletter Staff Changes Summer 2018

Healthcare Navigators - The new way to be seen:

From October 2018, you may notice a change when you ask for an appointment. You may now speak to a 'Healthcare Navigator' who is trained to offer you an appointment with the most appropriate person depending on your need and urgency.

They may ask you a couple of questions in order to navigate you to the person best suited to help you. The Healthcare Navigator is not being nosey, nor will they make any clinical decisions, they have been trained to help you get the most appropriate care, from the most appropriate person.
Healthcare Navigators, like all members of the team, are bound by the same confidentiality rules.
Thank you for your support.

 

Cancelled Appointments

 

HOW TO AVOID BECOMING A DNA

If you cannot attend or no longer need an appointment, please ring us in advance.

Mistakes do happen and the Practice understands that appointments can be forgotten about or overlooked.

In such cases, the Practice will take into account the reason given by Patients. Preference, of course, is for the Practice to know in advance so we can offer the appointment(s) to other patients in need.

SHOULD YOU NEED TO CANCEL, HERE’S HOW:-

By telephone – appointments line 01527 66511

What We Are To Doing To Reduce DNAs

We are reminding the general public what our policy is and we feel that it is important to enforce it robustly.

We are currently reviewing our emergency appointments and routine appointments availability.

Here is what we will endeavour to do to help you not become a DNA:-

  • We will always print appointment details for Patients who make an appointment face to face at our reception desk. Our appointment slips contain our telephone number should Patients need to cancel (even at short notice).
  • If you make an appointment over the telephone, we would suggest that Patients’ record/document the date and time in a way that can be easily accessed – in a diary, on a calendar or for the more technically minded on a mobile phone.

ENSURE WE HAVE AN UP TO DATE MOBILE TELEPHONE NUMBER FOR YOU SO WE CAN REMIND YOU OF YOUR APPOINTMENT AND YOU CAN CANCEL IT EASILY IF YOU NEED TO

Our staff are trained to repeat all appointment details and clarify understanding with Patients at the time of making the appointment.

KEEP IT OR CANCEL IT! SOMEONE ELSE NEEDS THE APPOINTMENT!



 
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