Hillview Medical Centre - Information for new patients wishing to join the doctors surgery

Noticeboard

Staff Changes, please read our latest Newsletter Staff Changes Summer 2018

Healthcare Navigators - The new way to be seen:

From October 2018, you may notice a change when you ask for an appointment. You may now speak to a 'Healthcare Navigator' who is trained to offer you an appointment with the most appropriate person depending on your need and urgency.

They may ask you a couple of questions in order to navigate you to the person best suited to help you. The Healthcare Navigator is not being nosey, nor will they make any clinical decisions, they have been trained to help you get the most appropriate care, from the most appropriate person.
Healthcare Navigators, like all members of the team, are bound by the same confidentiality rules.
Thank you for your support.

Registration

Non-English Speakers

Temporary Residents

New Patient Registration

Patients living within our practice area (please see link below) are welcome to register. Please ask the receptionist for a registration pack or print off and complete the forms below and bring them into the surgery with the necessary ID etc.

When you register you will be registered with a named GP. Please see the welcome letter for more details.

Medical treatment is available from the date of registration but where possible please allow 24 hours before booking an appointment etc to allow us to process your application.

Practice area

The link below shows our inner and outer boundary. The blue line represents the inner boundary, this is the area we accept new patients from. The red line indicates our outer boundary, if you move house to an area within this red boundary you can continue to be registered with Hillview Medical Centre, if you wish. If you move to an area outside this red boundary you will be requested to register with a surgery closer to your home.

Practice area inner and outer boundary

New Patient Pack for 16s and over

Welcome letter

New Patient Questionnaire

Patient Online Services

Text message and email consent

Summary Care Record Opt Out Form

New Patient Pack for under 16s

Welcome letter for under 16s

New Patient Questionnaire for under 16s

Non-English Speakers

These fact sheets have been written to explain the role of UK health services, the National Health Service (NHS), to newly-arrived individuals seeking asylum. They cover issues such as the role of GPs, their function as gatekeepers to the health services, how to register and how to access emergency services.

Special care has been taken to ensure that information is given in clear language, and the content and style has been tested with user groups.

Open the leaflets in one of the following languages

English	Urdu
Albanian	Hindi
Arabic	Lithuanian
Bulgarian	Polish
Chinese (Cantonese)	Portuguese
Chinese (Mandarin)	Spanish
Russian	French
Turkish	Punjabi
Gujerati	Somali
Croatian	Bengali
Farsi

Temporary Registration

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they do have an obligation to offer emergency treatment. You cannot register as a temporary patient at a practice in the town or area where you are already registered.

pdf Download the Temporary Resident Registration Form