Healthcare Navigators - The new way to be seen:

From October 2018, you may have noticed a change when you ask for an appointment. You may now speak to a 'Healthcare Navigator' who is trained to offer you an appointment with the most appropriate person depending on your need and urgency.

They may ask you a couple of questions in order to navigate you to the person best suited to help you. The Healthcare Navigator is not being nosey, nor will they make any clinical decisions, they have been trained to help you get the most appropriate care, from the most appropriate person.
Healthcare Navigators, like all members of the team, are bound by the same confidentiality rules.
Thank you for your support.


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Online ConsultationsOnline Consultations 

Do you need non-urgent health advice?  Do you want to order a sick note? Please follow this link or use your Patient Access account to contact the practice now.  We aim to respond to all messages within 2 working days.  Please provide a daytime telephone number and email address if possible.  You will also be offered a range of self-care advice where appropriate. 

Sick Note Requests - please print a copy of the letter below for your employer if you are currently self isolating and they request a sick note

Requests for MED3 Sick Note

Would you like to book and cancel your appointments online and order repeat prescriptions

To allow you to access this service please email with your name, date of birth, email address, home and mobile phone number.

A registration form will then be produced for you to collect within 2 working days. Please bring one form of photo-identification such as a driving license or passport with you (we can also accept a bank statement or utility bill). For children below the age of 11 and vulnerable patients please ask about proxy access.

Electronic Prescription Service

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how the practice sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

If you currently collect your repeat prescriptions from the surgery you will not have to visit the surgery to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop. Please visit the pharmacy of your choice and nominate them to collect your prescription.

Social Prescribing and Lifestyle Advisor

Social Prescribing is a service provided at Hillview by Worcestershire Association of Carers. This service is to help people with life’s challenges. The Social Prescribers give time, compassion and a safe space to find out what really matters to you.

Social Prescribers can support with:

  • Life changes
  • Coping with long term health conditions
  • Housing problems
  • Financial Problems
  • Wellbeing
  • Mental Health

The Lifestyle Advisor service provided at Hillview and is here to provide help and support you to maintain a healthy and active lifestyle. Run by Worcestershire Association of Carers, the service aims to empower and support with:

  • Healthy eating
  • Reducing alcohol consumption
  • Stopping Smoking
  • Exercise
  • Wellbeing

For a referral to either service please speak to a receptionist/care navigator

Over the counter medication restrictions

Worcestershire CCGs no longer support the prescribing of certain medications including over the counter medicines (for example paracetamol and ibuprofen), gluten-free products, baby milk and specialist infant formula and oral nutritional supplements. For more information please visit



(Site updated 14/09/2020)
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