All consultations are by appointment and these can be booked by telephone or at the reception desk. Emergencies are seen at the next available surgery.GP appointments are available two weeks in advance.
You can book to have a telephone consultation with a doctor and he or she will telephone you at an agreed time on the number you have provided. If you would like to book a telephone consultation please let the receptionist know.
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. You can book up to four weeks in advance to see one our nurses.
If possible please try to telephone reception before 10:30 if you require a home visit and be prepared to give the receptionist some details of your problem.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. In this respect the doctor may call you to assess the situation further.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Extended Practice Opening Hours
We offer extended hours which include pre-booked appointments from 07:30 at our surgery.
The Nursing Team offer a wide range of appointments from 07:30 – 13:00 and 14:00 – 18:00.
Extended Access Hubs
In the Redditch & Bromsgrove area, practices are working in partnership to provide additional GP appointments. If you need access to an evening and weekend non-urgent appointment these are available with both doctors and nursing staff. Appointments are offered at five Extended Access Hubs which are located at:
- Hollywood Medical Practice, Hollywood, Birmingham Tel: 07464 662 819
- Winyates Health Centre, Winyates, Redditch Tel: 07393 654 195
- BHI Parkside, Bromsgrove Tel: 07503 650 946
- St Stephens Surgery, Redditch Tel: 07831 764 047
There is always at least one hub open every day of week including bank holidays.
Hub opening hours are:
- 30 – 20.00 Weekdays
- 00 – 12.00 Saturdays and bank holidays
- 00 – 10.00 Sundays (telephone consultations only)
When open the hubs can be contacted Mondays to Saturdays on the mobile numbers above.
Please ask at our surgery reception for more details and to book an appointment.